9/12/2023 0 Comments Dropbox business customer service![]() After a few days, I still haven't received any contact from a supervisor. During the second request, I was informed that the supervisor was trying to "do his own work" and was escalating my issue to the technical support team/department - which is nothing less of "right back where we started with no resolve." After asking once more for the supervisor to contact me at his or her earliest convenience, the representative finally recorded my number and requested for me to be on the lookout for a call. On the first request, the technical support team/department closed out my ticket and marked it as resolved. On several occasions, I've requested to speak with a supervisor at his or her earliest convenience. On the contrary, throughout the back and forth unproductive and non-constructive email correspondence, there's been several lapses in which the response time has been 4 to 5 days and subsequently closing out my tickets three times without any further prioritization or identification of the glitch, bug, server issue, or related obstacle creating the problem. ![]() ![]() In Dropbox Sign's terms and conditions, it clearly states that the technical support team's/department's turnaround/response time is 24 hours. As a result, customers, like myself, have to await for our emails to be answered in their queue. Dropbox Sign does not have a consumer or customer support phone number. Over the past 2 1/2 weeks, I've consistently and continuously communicated with the Dropbox Sign (formerly HelloSign) technical support team/department about the inability of being able to duplicate signed documents. ![]()
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